Privacy Policy

Who we are

Tree Needs provides tree care and removal services in Phillip Island & surrounding areas, Victoria. In this policy, “we”, “us” and “our” means Tree Needs. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as they apply to us.

What we collect

When you send a quote request through our website, we collect:

• your name
• your phone number
• your email address
• your property suburb
• the service you need
• any details you tell us about your trees

Please include only information relevant to your enquiry. Like most websites, our hosting and security systems also record basic technical information when you visit or submit the form, such as your IP address, browser type and the pages requested.

Why we collect it

We use your information to respond to your enquiry, prepare a quote, arrange and carry out work, and contact you about that work. We also use technical information to keep the website secure and working properly. We do not use your information for unrelated marketing.

Who we share it with

We do not sell, rent or trade your personal information. We only share it with service providers that help us run the website and our business, such as our website hosting provider (WPMU DEV) and our email provider, and only so they can provide those services. We may also disclose information where the law requires it. Some of these providers may store data on servers outside Australia.

How we store it

Quote requests are emailed to us and may also be stored in the website’s database on our hosting. We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Cookies and analytics

We do not use analytics or advertising tracking on this website. The site may use a small number of essential cookies needed for it to work. Our pages load fonts from Google Fonts, which means your browser connects to Google’s servers and shares basic technical information such as your IP address.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

Tree Needs
Phillip Island & surrounding areas, Victoria
Phone: 0468 957 564
Email: ringo@treeneeds.com.au

Last updated 5 November 2026.